Chaos is costly

Our eyes are invariably drawn to the one crooked picture hung on the wall.

Our attention is drawn to the one voice that is singing off-key in a choir.

The creaking breaks of a bicycle, a leaky faucet, a buggy feature in a program – all of these capture a disproportionate share of our attention. So do unplanned interruptions, unsymmetrical layouts and uneven surfaces.

Order is efficient because chaos grabs a larger share of our mental bandwidth.

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