Avoid the burn

For the most part, our physiological processes are controlled centrally by our brains.

Our reflexes are the exception to this rule. When you touch a hot plate, your hand jerks back immediately without having to consult the brain – there isn’t enough time. The milliseconds it would take for your brain to respond would cost you too many layers of burnt skin.

The broader principle here is that parts of our body that are closest to an emergency are equipped with the resources to deal with it. Autonomy in corporations works the same way. When an emergency occurs, how capable are your front-line workers to take the necessary decisions?

The more decisions need to escalate through a chain of command, the higher your chances of getting burnt!

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