Urgency goes away

On my day job, I automate processes using a software. Whenever we face an issue with the software, we raise a ticket with the vendor. The contents of the ticket may vary based on the problem we face, but one thing remains consistent – we unfailingly set the urgency level on the ticket to the highest possible value.

“Urgency level – Critical.”

Taking the other perspective, this is true of several things that land on our desk with the urgent label .

“The nice things about things that are urgent is that if you wait long enough they aren’t urgent anymore.” – Amos Tversky.

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